Folioh · Policies
Privacy Policy
Your case file can contain sensitive family information. This policy explains what Folioh handles and what choices you have.
Last updated: 4 October 2026
Information we process
We process your account email, case details, records, notes, files, invited attorney access, usage information needed to operate the service, and billing status. Payment card details are collected and processed by our payment provider, not stored in your case file.
Why we use it
We use this information to authenticate you, store and present your case file, prepare exports, manage subscriptions, deliver essential account and billing messages, prevent abuse, and respond to support requests. We do not provide a co-parent communication channel or sell case contents to advertisers.
Who can see it
Your case is intended for you and accepted members you invite, including an attorney. Access is restricted by case membership. Service providers process data only to operate the product. An export you download or share is outside Folioh’s access controls; review its recipients carefully.
Service providers
Current categories and providers: Lovable Cloud (application hosting, managed database and file storage, transactional email); Stripe (checkout, subscriptions and payment processing); and CourtListener / Free Law Project only when you choose to search a court case number inside the app. CourtListener receives the case number and search context you submit, not your private attachments. Infrastructure providers may rely on their own subprocessors; request the current detailed list at Support@folioh.com.
Retention and deletion
Your records remain available while your account and case exist, including in read-only mode after a plan ends. Deleting an attachment in the app removes its file and record reference; other case history may remain. To request deletion of a full case or account, write from your registered email to Support@folioh.com. We will verify the request, explain any records that must be retained for legal or operational reasons, and confirm when deletion is completed. Backups and transaction records may persist for a limited period under provider and legal retention requirements; do not assume immediate erasure from all backups. No fixed deletion deadline is promised here.
Security and incidents
Connections use encryption in transit and hosted data is encrypted at rest. These safeguards do not make your case end-to-end encrypted. If we identify a breach affecting your information, we will investigate, contain it, and notify affected users and authorities as applicable law requires, using your account email or other available contact information. See our Security page for details.
Your choices and contact
You can review and correct case details, remove individual files, manage invited access, and export your case information. For access, correction, deletion, privacy questions, or a complaint, contact Support@folioh.com. We may update this policy and post the revised date here.